NLP Customer Satisfaction
Overview
Day by day it is becoming a challenge to handle the customer. Products and services are becoming even more difficult to differentiate. With the ever increasing marketing budgets, companies are looking for options to retain their customers by keeping them satisfied.
In this two day workshop, participants will learn how to use NLP techniques to build robust relationships with customers from a wide variety of backgrounds. They will take away tools, techniques and strategies from NLP that allow them to maximize effective communication, build trust, become more resourceful, turn problems into opportunities and learn skills for conflict resolution. Your team will start recognizing and understanding your customer needs at a much deeper level.
Course Objective :
By the end of this training course participants will be able to:
* How to build a great relationship with customers
*Understand how the mind works and develop positive attitude towards customers
* how the mind works and develop positive attitude towards customers.
* Identify how our minds have been coded with negative thinking and wrong behavioral patterns
* To understand customers ever changing needs and desires and change our service levels accordingly.
* How to be a great observer and understand the customers' expectations.
* Learn to use your postures and gestures to build a relationship unconsciously.
* Setting up goals to reach bigger targets.