Secret to achieve service excellence
Unfolding the secret to achieve outstanding service excellence
Overview
This training is ideal for the new recruits in a company. Staff will learn the concepts, followed up by numerous hands-on practical activities to learn the skills to walk out with specific best practice customer service techniques that are essential for a professional customer service representative to help to do a better job.
If you want to your staff to get even better customer feedback, provide great customer experience and consequently align them to an expected level, this training program is very much for you.
Course Objective :
* By the end of this training course participants will be able to:
* Understand how far customer service has evolved and acknowledge the effect of social media.
* Identify ways to deal better with the different customer generations
* Practice active listening and customer lifestyle questioning.
* Learn useful memory tips and tricks to remember customers names and other details important to them
* Clearly understand the importance of acknowledging both words and emotions.
* Learn a quick technique for handling angry customers
* Identify 10 different best practice customer service techniques that can be used immediately back on the job.