Customer service for the front liners.
CUSTOMER SERVICE FOR THE FRONT LINERS
Overview
When a customer walks into your office, how nice would it be if the staff can provide a great welcome? How would you like if your staff can truly understand that the customer is the center of their business model? Would you appreciate if the front liners can make a big impact on your clients at the very beginning?
This two day foundation program is designed for the retail front line agents with techniques on basic customer service excellence. This will help them to understand the basic principles to establish a meaningful connection with customers as well as to enhance their communication skills. Participants will learn how to renew their minds and to think differently when managing clients.
Course Objective :
By the end of this training course participants will be able to:
* Link what are values and characteristics of a successful retail agent.
* Explain the importance of making a great first impression.
* Understand the importance in body language that engages others.
* Explain how intensity comes from emotions.