This policy explains how Heart Resilience: https://nlpcoachingandleading.com ("we" or "us") collects, uses, and shares your information when you use our mobile app (the "App"). It also explains how we handle your information when you contact our customer support team, interact with us on social media, or otherwise communicate with us.
This policy applies to your use of the App, regardless of whether you have a subscription or account. However, it does not apply to information we collect and use on behalf of business customers (referred to as "Customer Data" in our agreements with those customers).
We may change this policy from time to time. If we make any changes, we will update the "Last Updated" date at the top of this policy. In some cases, we may also provide you with additional notice, such as a notification within the App or an email. We encourage you to review this policy periodically to stay informed about our information practices.
We collect information from you in various ways when you interact with our website. This includes information you provide when you register for an account, participate in interactive features, fill out forms or surveys, enter contests or promotions, make purchases, contact customer support, or communicate with us through social media. The information we collect may include your name, email address, password (for account holders), and any other details you choose to share, such as moods and reflections, feedback, survey responses, and the content of your messages to us. Some users may also voluntarily share health-related information when providing feedback. We treat all information you provide with care and only use it for the specific purpose it was intended for.
The information we gather helps us improve your experience. When you visit our website and use our services, we may collect some information to help us understand your needs and deliver the best experience possible.
Our website tracks information about how you use our services to improve your experience. This includes things like the sessions you participate in, the audio files you listen to, the features you interact with, and similar usage data. This helps us understand how people use our website and allows us to make improvements for the future.
Our secure system gathers details about your purchases and returns to ensure a smooth experience. This includes information like product descriptions, pricing, any subscriptions or free trials with their expiration dates, and the specific time and date of the transaction itself.
Our website collects information to understand how you interact with it. This includes details like the type of web browser you use, the specific app version you might be on (if applicable), the date and time you accessed the site, which pages you visited, your IP address, and the webpage you were on before coming to our site.
Our website collects information to understand the devices you use to access our services. This includes details like the type of computer or mobile device, its operating system and version, unique identifiers assigned by the device's system, and for mobile users, information about your network connection like network type, carrier, and general region.
In some instances, we may record phone or video calls with your explicit consent. This could occur during coaching sessions as part of our program or when you provide valuable feedback or participate in market research initiatives.
We may also generate some additional information about you based on what we already know. For instance, we might use your IP address to estimate your general location. We may also analyze your activity on our website to understand how likely you are to keep using our services.
We use technologies like cookies and web beacons to gather information that helps us improve your experience on our website. These technologies collect things like browsing data, which allows us to understand how users navigate the site.
In addition to the information you provide directly, we may also collect data from various sources to enhance your experience. This includes app store details, names and contact information from linked calendar services, and potentially some social media account information if you choose to register or log in that way. We may also gather supplementary information from public sources, marketing partners, research platforms, and business databases, all in accordance with relevant regulations and privacy practices.
You can always contact us at mark@nlpcoachingandleading.com to manage your communication preferences or if you have any questions about how we use your information.
We will always be transparent about how your information is shared and will never sell your personal data.
We provide third parties permission to display advertisements and provide statistics on our behalf on the internet and in mobile applications. Using cookies, web beacons, device identifiers, and other technologies, these entities gather data about how you use the Services and other websites and online services. This data includes your IP address, device identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. Your information may be used for data analysis and tracking, popularity tracking, presenting ads and material that is relevant to your interests on our Services and other websites and online services, and gaining a better understanding of your online activities With the help of our cookie choices manager, you can disable advertising cookies.
Heart Resilience processes your data in Sri Lanka, which might have different data privacy regulations compared to your local jurisdiction. This means your information might not be subject to the same level of protection as in your home country.
We offer you control over certain information associated with your account. You can access and update your information, such as your password, name, and email address, by logging into your account settings on our website.
If you wish to deactivate your account, you can contact us through our Help Center at mark@nlpcoachingandleading.com. However, please be aware that:
We respect your right to control the information you receive from us. You can unsubscribe from our promotional emails by following the "unsubscribe" instructions included in each email. Additionally, you can manage your email preferences within your account settings.
Opting out of promotional emails will not unsubscribe you from receiving important transactional or service-related messages. These may include emails about your account activity, legal notices, or updates to our services.
With your consent, we may send promotional and informational notifications to your device through push notification technology. You can opt-out of receiving these notifications at any time by adjusting your browser or device settings.
The specific instructions for disabling push notifications will vary depending on your web browser and operating system. You can typically find these settings within your browser or device's privacy or notification settings.
We respect your right to access and delete your personal information. This right applies to all our users, regardless of their location, with some exceptions based on applicable laws and regulations.
You can submit a request to access or delete your information by contacting us at mark@nlpcoachingandleading.com.
We will respond to your request within a reasonable timeframe, as defined by applicable laws. Be aware that in some cases, we may be unable to delete all or some of your information due to legal or regulatory requirements.
If you have any questions or concerns about this Privacy Policy, please feel free to contact us at: