Overview



The workshop is designed for those who work in support positions.Participants will improve their communication,personal management,and collaboration skills,as well as learn how to make a good first impression,set the right expectations,and drive performance through effective teamwork.

Course Objective:



By the end of this training course participants will be able to:

*   Improve the critical communication skills of listening,asking questions and being aware of nonverbal messages

*   Properly manage and set expectations of colleagues and team members and communicate assertively

*   Effectively work with coworkers and adapt their communication style and manage their behavior for more productive work relationships.

*   Map out their internal network of passing work to and from colleagues and how to improve performance efficiency through their internal work network